Privacy Policy

Who we are

BodeKart is operated by BodeKart, Rajendra Nagar Orai, Jalaun, UP-285001 ("BodeKart", "we", "us"). This policy explains what personal data we collect when you use the BodeKart website and app, why we collect it, and the choices you have. It is written to meet the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules made under them.

What we collect

• Account details: your name and mobile number, which we verify by OTP.
• Delivery details: addresses, landmarks and pincode, and the location you share if you choose "Use my location".
• Order details: what you buy, when, your delivery slot, your monthly list and budget settings.
• Payment details: the payment method you choose. Card and UPI details are handled by our payment partners. We do not store your card number, CVV, UPI PIN or bank passwords.
• Device and usage data: device type, app version, pages viewed and crash reports, used to keep the service working.
• Messages: calls, WhatsApp chats and emails with our support team.

Why we use it

• To create your account, take and deliver your orders, and collect payment.
• To send order updates and delivery OTPs by SMS or WhatsApp.
• To give you support and handle returns and refunds.
• To show offers that fit your shopping, such as your usual monthly list. You can turn off promotional messages at any time.
• To prevent fraud and misuse, and to meet our legal and tax obligations.

Who we share it with

We share only what is needed with: delivery partners (your name, phone, address and order), payment gateways and banks, SMS and WhatsApp providers, cloud hosting providers, and government authorities when the law requires it. We do not sell your personal data.

How long we keep it

We keep your account data while your account is active. Order and invoice records are kept for as long as tax and accounting laws require, currently up to eight years. When you delete your account, we delete or anonymise the rest within 30 days.

Your rights

• Access a summary of the personal data we hold about you.
• Correct or update your details from your account, or by contacting us.
• Delete your account and personal data, except records we must keep by law.
• Withdraw consent for promotional messages.
• Nominate another person to exercise these rights if you are unable to.
• Raise a grievance with our Grievance Officer, and then with the Data Protection Board of India if you are not satisfied.

Children

BodeKart is meant for adults. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or guardian.

Security

We use encryption in transit, access controls and regular reviews to protect your data. No system is completely secure, so please keep your OTP private. BodeKart staff will never ask for your OTP, card PIN or UPI PIN over a call.

Grievance officer

[Grievance officer name], Grievance Officer. Email: grievance@bodekart.in. Address: Rajendra Nagar Orai, Jalaun, UP-285001. We acknowledge complaints within 48 hours and resolve them within the time the law requires.

Changes to this policy

If we make important changes, we will tell you in the app or by SMS before they take effect. The date at the top shows when this policy was last updated.